Terms of service

Conditions of use

This website is owned and operated by Karen Grimstead. If you visit or shop within this website, you accept these conditions. Please read them carefully. Before ordering and goods from our E-Commerce website.

I, Karen Grimstead, may amend these terms and conditions from time to time, without notice. Any changes made after you have placed an order will not affect the order, unless such changes have been required by law

Privacy

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

Product Description

Karen Grimstead attempts to be as accurate as possible. However, Karen Grimstead does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Karen Grimstead itself is not as described, your sole remedy is to return it in unused condition.

Pricing

All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the products available for sale on the Website and to discontinue any product line or service.

All prices on this Website are displayed in Australian Dollars (AUD).

Prices are exclusive of GST. Unless noted otherwise.

Prices do not include shipping or any taxes that may be relevant to your country of purchase. You are responsible for all costs associated with your order including but not limited to, shipping, taxes and bank fees.

Payment and Processing

Online payments can be made securely on our Website using Stripe, with your debit/credit card or via PayPal. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.

The total price for Goods ordered, excludes delivery.

Goods will be dispatched once payment has cleared.

Delivery

All paintings are professionally packed for transit (please allow for 4 days at least)

Australia 5-6 business days

Once your order has been shipped, you will receive an email containing tracking details on how to follow your order’s journey to your door.

International 10-18 business days

All international deliveries will be sent with tracking where possible – in the rare case this isn’t possible for your particular country we will contact you at the time of dispatch to let you know.

No refunds of the delivery charge are made for late deliveries.

Please note if you are an Overseas Customer that Goods may be subject to inspection by your local customs office.

Please note that shipping rates are an estimate.

If you have any questions, please get in touch.

Return Policy

We are not responsible for any Goods lost or damaged in transit when returned.

Refunds are issued at our discretion once we have received and inspected your returned items.

Your Information

Where we have requested information from you to provide Goods you agree to provide us with accurate and complete information.

You authorise us to use, store or otherwise process your personal information in order to provide the Goods to you and for marketing and credit control purposes. The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Goods to you.

Limitation of Liability

Karen Grimstead does not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via the Website.

We shall not be held liable for any failure or delay in delivering Goods where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.

We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.